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    • Home
    • Services
    • Staff
    • FORMS
    • Payments and More
      • FAQS & Info
      • Payment
      • Community
      • Policy
  • Home
  • Services
  • Staff
  • FORMS
  • Payments and More
    • FAQS & Info
    • Payment
    • Community
    • Policy
Great Lakes Pediatric Associates

Financial policies

Payment of co-pays is expected in full at the time of each visit. Please be sure to know your co-pay amount. 


You are responsible for providing us with accurate  insurance information at the time of your visit.  This includes  providing current insurance card(s) and informing our staff of any  recent changes, including employment, coverage, or address/phone number. If we do not have current insurance information, you will be  responsible for the entire amount of the visit, payable at the time of  service, or you will have to reschedule your appointment.

It is your responsibility to know ahead of time what  your insurance policy covers, particularly with regard to well child  visits.  Some Blue Cross Blue Shield and PPOM policies, for example, do  not cover any preventative care such as well child visits and  immunizations; other policies, such as certain McLaren Health Advantage,  put a cap on immunization coverage.  We participate in the Federal  Vaccines for Children Program and can use Health Department vaccines for your  child if your insurance doesn't cover this service.  You will be  responsible for a vaccine administration fee for each vaccine given (our  fee is exactly the same as the Health Department's), payable at the  time of service.  However, we can only use vaccines from this program if  you inform the doctor at the time of your visit that you do not have  coverage.  Payment for any services not covered by your insurance,  including vaccines, are your responsibility.


Our billing staff will process your claims for you,  and answer any questions you may have.  Please be advised that,  regardless of your insurance status, final responsibility for payment of  our services is your obligation.


We are pleased to be able to accept most major credit and debit cards.


We are charged for checks returned due to  insufficient funds (NSF), therefore if a check is returned upaid, you  will be responsible for a $30.00 Returned Check Fee.


Our receptionists will inform you of your outstanding  balance when you make your appointment and when you check in for your  visit.  You are responsible for payment of your outstanding balances, which includes services not covered by insurance, at the time of  service. If you need help in establishing a payment plan, our  receptionists will tell you how to contact our billing specialist. 


Our billing specialist can be contacted in our practice at  (517)604-6177 ext 1.

OFFICE POLICIES

HOURS OF OPERATION: 

Clinic Hours:
M/T/W/F: 8:30am–5:00pm
Th: 9:30am — 6:00pm

Phone Hours:
Weekdays: 8:00am–4:30 pm

Lunch12pm-1pm 


After Hour Phone Call Information:

Leave a voice mail at our regular # 517-887-3000 for the doctor on call.

We use a voice message paging system instead of an on-call operator.   You will be asked to leave a voice message for the physician on call,  following directions given by the automated system. The voice messaging  system will then page the physician on call.

We strive to return each call within 30 minutes.  If you  do not receive a call within that time, please call back and leave  another message, making sure you repeat your phone number slowly and  clearly.


Please allow 72 business hours for prescription  refills to be processed. Please allow 1-2 weeks for form completions.  Allow 1-2 weeks for non-urgent referral requests.

Completing forms and refilling medications at yearly  exams allows us to focus our time on our patients instead of paperwork.   Please help us by bringing in any forms you need completed to your  visit, and letting us know about any refills you may need for the year.   Please also bring all your child's medications or an accurate list with  you to your annual exam so that we are sure to refill the correct  medications.

In general, if we have seen your child within the  previous calendar year for a complete physical, we are able to complete  school or sports forms (even those that say the physical must be done  after April 15 of the previous calendar year).


NO-SHOW POLICY:

If you must cancel an appointment, Great Lakes  Pediatrics requires a minimum of 24 hours notice.  Failure to give 24  hours cancellation notice or failure to keep your scheduled appointment will result in a charge of $40.00.  This same policy applies for any subsequent no shows or missed  appointments with Great Lakes Pediatrics.   If you have any questions  regarding this, please contact our staff.                 

Connect With Us

Great Lakes Pediatric Associates

3400 Pinetree Rd Suite 102 Lansing, MI 48911

Phone: (517)887-3000

Copyright © 2020 Great Lakes Pediatric Associates - All Rights Reserved.