POLICIES

FINANCIAL POLICY

Payment of co-pays is expected in full at the time of each visit. Please be sure to know your co-pay amount.

You are responsible for providing us with accurate insurance information at the time of your visit. This includes providing current insurance card(s) and informing our staff of any recent changes, including employment, coverage, or address/phone number. If we do not have current insurance information, you will be responsible for the entire amount of the visit, payable at the time of service, or you will have to reschedule your appointment.

It is your responsibility to know ahead of time what your insurance policy covers, particularly with regard to well child visits. Some Blue Cross Blue Shield and PPOM policies, for example, do not cover any preventative care such as well child visits and immunizations; other policies, such as certain McLaren Health Advantage, put a cap on immunization coverage. We participate in the Federal Vaccines for Children Program and can use Health Department vaccines for your child if your insurance doesn't cover this service. You will be responsible for a vaccine administration fee for each vaccine given (our fee is exactly the same as the Health Department's), payable at the time of service. However, we can only use vaccines from this program if you inform the doctor at the time of your visit that you do not have coverage. Payment for any services not covered by your insurance, including vaccines, are your responsibility.

Our billing staff will process your claims for you, and answer any questions you may have. Please be advised that, regardless of your insurance status, final responsibility for payment of our services is your obligation.

We are pleased to be able to accept most major credit and debit cards.

We are charged for checks returned due to insufficient funds (NSF), therefore if a check is returned upaid, you will be responsible for a $30.00 Returned Check Fee.

Our receptionists will inform you of your outstanding balance when you make your appointment and when you check in for your visit. You are responsible for payment of your outstanding balances, which includes services not covered by insurance, at the time of service. If you need help in establishing a payment plan, our receptionists will tell you how to contact our billing specialist.

Our billing specialist can be contacted in our practice at (517) 887-6954 or (517) 887-3000.

OFFICE POLICIES

HOURS OF OPERATION:

CLINIC HOURS

M/T/W/F
8:30am — 5:00pm
Thursday
9:30am — 6:00pm

PHONE HOURS

Monday-Friday
8:30am — 4:30 pm

AFTER HOURS PHONE CALLS:

Leave a voice mail at our regular # 517-887-3000 for the doctor on call.

Please allow 72 business hours for prescription refills to be processed. Please allow 1-2 weeks for form completions. Allow 1-2 weeks for non-urgent referral requests.

Completing forms and refilling medications at yearly exams allows us to focus our time on our patients instead of paperwork. Please help us by bringing in any forms you need completed to your visit, and letting us know about any refills you may need for the year. Please also bring all your child's medications or an accurate list with you to your annual exam so that we are sure to refill the correct medications.

In general, if we have seen your child within the previous calendar year for a complete physical, we are able to complete school or sports forms (even those that say the physical must be done after April 15 of the previous calendar year).

NO-SHOW POLICY:

If you must cancel an appointment, Great Lakes Pediatrics requires a minimum of 24 hours notice. Failure to give 24 hours cancellation notice or failure to keep your scheduled appointment will result in a charge of $40.00. This same policy applies for any subsequent no shows or missed appointments with Great Lakes Pediatrics. If you have any questions regarding this, please contact our staff.